Privacy Policy

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, university name, course of study, and year of study when you create an account.
• Profile Information: Profile photo, nationality, and any additional details you choose to add.
• Communications: Messages, enquiries, and any content you send through our contact forms or in-platform messaging.
• Booking & Transaction Data: Details of accommodation bookings, job applications, service requests, and referral interactions made through the Platform.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and device information collected automatically when you use the Platform.
• Usage Data: Pages visited, links clicked, time spent on pages, and other analytics data collected through cookies and similar technologies.

We use the information we collect to:

• Provide, maintain, and improve the Platform and our services.
• Process your account registration and manage your user profile.
• Facilitate accommodation bookings, job applications, and service referrals.
• Send you service-related notifications, updates, and administrative messages.
• Respond to your enquiries and provide customer support.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations, including UK immigration and financial services regulations.
• Send promotional communications (only with your explicit consent, and you can opt out at any time).

We process your personal data on the following legal bases:

• Contractual Necessity (Article 6(1)(b)): Processing necessary to perform our contract with you, such as providing accommodation listings or facilitating job applications.
• Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
• Legitimate Interests (Article 6(1)(f)): Processing necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring Platform security, where these interests are not overridden by your rights.
• Legal Obligation (Article 6(1)(c)): Processing necessary to comply with a legal obligation, such as maintaining records for tax purposes or responding to lawful requests from authorities.

We may share your personal data with:

• Service Providers: Verified landlords, legal advisors, financial service providers, and other third parties necessary to deliver the services you request through the Platform.
• Technology Partners: Cloud hosting providers, analytics services, and email delivery services that help us operate the Platform. All processors are bound by data processing agreements.
• Legal Authorities: When required by law, court order, or regulatory request, or when necessary to protect our rights, property, or safety.

We do not sell your personal data to third parties.

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where we transfer data outside the UK/EEA (for example, to cloud service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the Information Commissioner's Office (ICO) or transfers to countries with an adequacy decision.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account data: Retained for the duration of your account and for up to 2 years after account deletion, unless longer retention is required by law.
• Transaction and booking records: Retained for 6 years in accordance with HMRC requirements.
• Marketing preferences: Retained until you withdraw consent.
• Technical and usage data: Retained for up to 26 months.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Restriction: You can request that we restrict the processing of your personal data.
• Right to Object: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at info@settledhub.com. We will respond to your request within one month.

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device.

• Strictly Necessary Cookies: Required for the Platform to function (e.g., session cookies, authentication).
• Analytics Cookies: Help us understand how visitors interact with the Platform so we can improve it.
• Functional Cookies: Remember your preferences such as language and region.

You can manage your cookie preferences through your browser settings or through our cookie consent banner. For more detail, please refer to our Cookie Policy.

The Platform is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Where changes are significant, we will notify you via email or through a prominent notice on the Platform. We encourage you to review this Privacy Policy periodically.

settledHUB is registered with the Information Commissioner's Office (ICO) as a data controller. You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated:

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: